Shipping & Return
We now ship to the below countries (shipping flat rate US$30 via FedEx):
- United Kingdom
North America Region
- United States
Asia FREE SHIPPING Zone
- Hong Kong SAR
Asia Pacific Region
- New Zealand
- South Korea
FREE SHIPPING POLICY
Sale Items : Orders over US$250 free shipping.
Full Price Items : Orders over US$350 free shipping.
Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location. Please note that we are unable to offer expedited shipping at this time.
TRACK YOUR ORDER
Once your items have been processed (this can take 5-7 business days), you will be sent a shipping reference for your records.
Shipping period may be longer than usual during busy period. E.g. Christmas, New Year, etc.
You may return or exchange items purchased online within 7 days of receiving them, the cost of shipping a return is the responsibility of the customer.
- All returns must include an original copy of the receipt;
- All refund will be issued via Paypal;
- The product should be unworn, new condition, tag attached with original packaging;
- Customer will be responsible for the return shipping costs.
- Original shipping costs will be deducted once we proceed refund for a return package;
- PLEASE NOTE THAT SALE ITEMS ARE NOT ELIGIBLE FOR A REFUND.
If you have any questions or are unsure about your eligibility to make a return, please contact: firstname.lastname@example.org.
Please note that for all return goods, customers are responsible for the product until it reaches us. Tracking number shall be provided to: email@example.com so it can be traced.
STUDIO 1, 140A Chapel Street, WINDSOR, Melbourne, VIC 3181, Australia